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CUSTOMER COME FIRST
In 1984, the first seafood restaurant (Dun Shing Seafood Restaurant) was established in Hong Kong. With over 28 years of proven experience and efforts in the food service and catering industry, Dun Ho Group become one of the best organization in food and beverage industry of Hong Kong. Dun Ho Group currently operates 5 Chinese Restaurants and Dun Ho has built a network of 37 food stores which provide Chinese hot meals, Western hot meals and Chinese style roast meals(Siu Mei) to many of the local supermarkets.
These stores are at prime locations hence enjoy high customer flows and draw patronage of primarily affluent middle-end diners. Dun Ho adopts a successful multi-brand strategy, with 11 key brands under the Dun Ho Group. Each brand represents a unique dining style and targets a specific clientele or dining preference. As such, they can profitably co-exist in popular dining areas. Dun Ho Group’s restaurant brands are also differentiated by their cuisine and décor, including staff uniforms, and interior decoration.
COMMITMENT TO QUALITY
Dun Ho Group designed its quality recognition and management systems based on the pioneering 5-S management system. With specified quality standards and procedures to follow, optimum efficiency is guaranteed in every aspect of Dun Ho Group’s restaurant operations, including the sourcing and processing of ingredients, hygiene standards, staff training and daily management.
The Fo Tan Centre also operates an advanced food testing laboratory to analyse and check food samples for consistency of quality and flavour.
As an extra quality safeguard, Dun Ho Group carries out in-house internal audits and employs the service of external consultants i.e. HKQAA to conduct the ‘mysterious shoppers’ program and customer satisfaction surveys regularly to maintain quality of its food, services and the environment.
CORPORATE MISSION & AIM
Since the establishment of our first restaurant at Prince Edward in 1984, Dun Ho has determined to go into the mass and always believed in Delicious & Value as business strategy. It is our dedication to share the Value for Money with the public at large.
At Dun Ho, we have been committing ourselves to enhance the image of Chinese catering. Hence we make investment in training talented fellows as well as put focus in raising the competency of our staff and encouraging innovative ideas.
CENTRALIZED FOOD PROCESSING AND LOGISTICS CENTRE
Dun Ho Group is amongst the very few Chinese restaurants that operate its own centralized food processing and logistics centre supported by laboratory testing facilities. The Logistics Centre in Fo Tan was established to maintain efficiency and quality of products.
Approximately, its gross area is 10,000 sq.m., it enables to support over 40 restaurants of Group. It is supported by advanced laboratory testing and food preparation facilities, cold storage compartments, vacuum packaging machines and cold-storage vehicles to facilitate timely delivery of ingredients, etc.